At B&S Nelson Building Services, we understand that open and consistent communication is the cornerstone of a successful renovation or building project.
For many of the clients that engage us, this will not be their first renovation. When talking about their previous experiences, a common frustration is the poor communication they received in the past. Poor communication can truly sour the building process. That’s why we are deeply committed to maintaining open and honest communication every step of the way.
We believe that communication is not just an added service—it’s integral to the quality and satisfaction of your entire experience with us.
Our small but dedicated team is extremely customer-focused, ensuring that your needs and preferences are always front and centre. We have developed a comprehensive communication strategy that spans every stage of your project. From the initial consultation to the final handover and beyond. Here’s what you can expect when you choose to partner with B&S Nelson Building Services.
At the start of your journey
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informative resource guides:
We provide you with clear and comprehensive guides to help you navigate the initial stages of your project, giving you the confidence to make informed decisions.
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Start Smart Consultations:
Our in-depth consultation process at the very start of your building journey ensures that your vision is fully understood and that you’re equipped with all the information you need to proceed with confidence. You can read all about our Start Smart consultation process here.
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Selection support
We guide you through the selection process, working closely with our trusted suppliers to ensure that you choose the materials and finishes that best suit your style and budget.
During the build or renovate process
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‘Where to from here’ communication:
As your project progresses, we keep you updated on what’s next with regular emails and information, so you always know what to expect.
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Regular project updates & ‘What’s next’ emails:
We send out weekly updates to keep you informed of progress. This includes upcoming milestones and any necessary actions on your part. We also send you video walkthroughs so you can see exactly what has been achieved.
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Progress Photos and updates via Whatsapp:
For added peace of mind, we send regular photos and progress shots via WhatsApp. This allows you to visually track the development of your project, no matter where you are. You can also use this WhatsApp group to ask any questions you may have.
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ON-site meetings:
We schedule regular on-site meetings to discuss the progress, address any concerns, and ensure that the project is aligning with your expectations.
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accessible and responsive communication:
Selling your current home and moving to a smaller, less expensive property can release equity that you can use to fund your retirement, travel, or other pursuits. It may also allow you to invest in a new home that requires less maintenance and fewer renovations.
after your project is completed
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Smooth handover process
We ensure a seamless handover, making sure you’re fully satisfied with every aspect of the work completed.
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Proactive Follow-Up
We recognise that every client has different preferences when it comes to communication. That’s why we offer a range of channels, including email, WhatsApp, and phone, allowing us to tailor our communication to what works best for your lifestyle.
At B&S Nelson, we know that frequent and clear communication is not just appreciated—it’s essential. Our clients trust us to keep them informed, engaged, and confident throughout the entire process, and we take that responsibility seriously. With B&S Nelson, you’re never left in the dark; instead, you’re always a valued partner in the creation of your new home.
Talk to our team about your plans here
